 | At Zappos, we place a lot of emphasis on our culture because we are both a team and a family.
We want to create an environment that is friendly, warm, and exciting. We encourage diversity in ideas, opinions, and points of view.
The best leaders are those who lead by example and are both team followers as well as team leaders. We believe that, in general, the best ideas and decisions are made from the bottom up, meaning by those who are on the front lines and closest to the issues and/or the customers. The role of a manager is to remove obstacles and enable his/her direct reports to succeed. This means the best leaders are servant-leaders. They serve those they lead.
The best team members take initiative when they notice issues so that the team and the company can succeed. The best team members take ownership of issues and collaborate with other team members whenever challenges arise.
The best team members have a positive influence on one another and everyone they encounter. They strive to eliminate any kind of cynicism and negative interactions. They strive to create harmony with each other and with everyone else they come in contact with.
We believe that the best teams are those that not only work with each other but also interact with each other outside the office environment. Many of the company's best ideas have been the direct result of informal interactions outside of the office. For example, the idea for our culture book came about from a casual discussion outside the office.
We are more than just a team though -- we are a family. We watch out for each other, care for each other, and go above and beyond for each other because we believe in each other and we trust each other. We work together, but we also play together. Our bonds go far beyond the typical "co-worker" relationships found at most other companies. | 在美捷步，我们非常重视我们的文化，因为在这里，我们是一个团队，同时，也是一个大家庭。
我们希望在这里是一种友好，温暖和令人激动的工作氛围。我们鼓励和尊重每个人有不同的思想，意见和观点。
最好领导人应该以身作则，成为追随者和其他领导的榜样。我们相信这种做法，是因为通常最好的主意和决定都是来自基层，来自那些在最前线解决客人问题并服务客人的人。作为管理人员就是要扫清障碍，让来自基层的好意见可以通达。这意味着好的领导力是服务型的，好的领导人通常是服务那些被领导的人的。
好的组员是那些能够为了团队和公司的成功会主动发现并解决问题的人。好的组员会把公司所碰到的问题当成是自己的问题并且为了解决问题不惧挑战并会和其他组员通力合作的人。
好的组员总是用积极的心态影响其他人或任何他碰到的人。他们总是努力消除任何讥笑或负面的沟通。他们总是可以和任何人和谐的相处。
我们相信最好的团队应该是不仅仅在工作中是一个团队，即使大家在工作以外的时间还是有很好的交流沟通。很多公司有许多很好的决定和意见是在公司以外大家同事闲聊当中出现的。一个例子就是我们决定出版文化书，就是大家同事在办公室以外闲聊想出来的。
我们不仅仅是一个团队，我们更是一个大家庭。我们大家互相照顾，互相关心，更重要的是我们互相信任。我们一起工作，也一起欢笑。我们之间的关系已经远远超出了其他公司通常意义上的同事。 |
